Question

Is there any way to track how long reps spend listening to calls (their own or peer calls for learning)?

  • 27 November 2023
  • 2 replies
  • 58 views
J
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Right now, I can see how many calls a rep or manager has listened to, but since clicking on a call and it playing counts as “1” it’s not a very representative number. Instead, it would be great to see how long (in minutes) reps have spent listening to their own calls or teammate calls. 

2 replies

Molly Kipnis
Userlevel 6
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Hi @Jackieretig1 — double checking on this for you. Thanks for your patience! CC @Lauren Olsen 

Lauren Olsen
Userlevel 2
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Hi @Jackieretig1 - Lauren from Gong’s Support Team here! Unfortunately we don’t have a report that we can pull that contains that type of data. With that said, we love to hear product suggestions! To allow us to capture them in your own words, we put you in direct contact with our Product team via this form. We want to ensure that no details get lost in translation but, if you have any difficulty, we can also submit on your behalf.
 
Thank you!

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