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Question

AI Briefer not working

  • November 7, 2025
  • 1 reply
  • 12 views

Hey everyone,

 

I’m hoping someone here might be able to help me with an issue I’m running into while building a Brief.

 

I’ve set everything up and added about eight questions. When I test each question individually, I get accurate responses with the information I’m looking for. However, when I test the entire Brief in preview mode, only the first question returns an answer, the others all return:

 

“We didn’t find any information that’s relevant.”

 

Has anyone come across this before or know what might be causing it? i’ve also included some screenshots showing that it does produce the answer when you test just the question 

 

Thanks in advance for any help!

 

1 reply

Molly Kipnis
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  • Community Manager
  • November 11, 2025

Hey ​@Pete Lees !

Our Support team can definitely help you troubleshoot this. I recommend filing a support ticket here: https://contact.gong.io/hc/en-us/requests/new

Once you do, someone from the team will be in touch shortly!