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Question

Applying fonts to personlisation tokens

  • January 2, 2026
  • 2 replies
  • 17 views

Hello,

We have been using Gong in our nurture outreach, and use personalisation tokens for recipient names. One problem I have been having is that - unless we edit it manually every time we create a new email - the personalisation text is in a different font from what we use for the rest of our emails (Arial, 14).

Is there a way to configure the font for personalisation text that will apply globally across all emails? That will be faster than having to do it manually every time we use these tokens.

 

Edward

2 replies

Nisha Baxi
  • Community Manager
  • January 8, 2026

Hi ​@Edward Chamberlin Font and formatting can be set at the template level or in blocks, there isn’t a way to preset the auto-generated emails or those written from scratch to a specific font. Let me know if you have more questions! 


Nisha Baxi
  • Community Manager
  • January 12, 2026

Hi ​@Edward Chamberlin I followed up with the product team and they had a question - did you try to highlight the variable and change the font? this should apply to all emails generated from the flow/template.