Gong does not recognize the name of our company, “Accelo”. It often cites in transcripts “excel” or “a cell o”. I’m curious if we can teach Gong AI to recognize a new word?
Thanks,
Siobhan
Best answer by Molly Kipnis
View originalGong does not recognize the name of our company, “Accelo”. It often cites in transcripts “excel” or “a cell o”. I’m curious if we can teach Gong AI to recognize a new word?
Thanks,
Siobhan
Best answer by Molly Kipnis
View originalHi
I found an article that should answer your question: https://help.gong.io/hc/en-us/articles/360028270692-When-to-use-custom-vocabulary
Short answer is yes, you can add a term to the Custom Vocabulary to correct any words that are incorrectly transcribed by Gong.
I hope this helps! Please let me know if you have any follow up questions 🙂
Thank you, Molly! Super helpful. I’ve asked a Tech Admin to add some words.
You can add custom words and phrases to the company vocabulary
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