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Create alerts based on keywords


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Is there a capability with Gong to send alerts or an email whenever a keyword is heard in a gong call?

Best answer by Molly Kipnis

Hey there @Samajdass42, thanks for the great question (and welcome to the Gong Community)!

I’ve got two excellent resources to help get you started: 

  1. This video is a step-by-step guide to setting up Gong’s Call Search feature so that you can identify those keywords
  2. This course, which will walk you through creating saved searches and alerts based on those keywords in Gong 

I hope this helps! 😊

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3 replies

Molly Kipnis
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  • Community Manager
  • 597 replies
  • Answer
  • August 11, 2022

Hey there @Samajdass42, thanks for the great question (and welcome to the Gong Community)!

I’ve got two excellent resources to help get you started: 

  1. This video is a step-by-step guide to setting up Gong’s Call Search feature so that you can identify those keywords
  2. This course, which will walk you through creating saved searches and alerts based on those keywords in Gong 

I hope this helps! 😊


Nisha Baxi
  • Community Manager
  • 108 replies
  • August 11, 2022

@Molly Kipnis thanks for answering @Samajdass42 question! Let us know if this is what you were looking for!


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  • Author
  • Community Newbie
  • 1 reply
  • August 11, 2022

Thank you so much!!  I will review both of those guides later today!

 


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