Hi @Holly Hampson ,

Great question. I’m not sure if you’re seeking insight on the technical feasibility of tracking keywords said by external participants or seeking guidance on best practices or troubleshooting help around this.

Doing this is very much technically possible, here is our Academy course on tracker creation which will help guide you in this.

Feel free to share more on what you’re looking for help with if that doesn’t address your need so that we can best assist you!

Thanks @Brandon James - specifically, I’m looking for help on how I would create a filter on keywords mentioned only by external participants. I haven’t been able to figure that out yet, will try again. 

Sounds good @Holly Hampson. The course will cover that and all of the other options when setting up a keyword tracker in detail but it sounds like the setting you’re looking for is the “Track when mentioned by” one pictured below in the tracker setup screen:

Thanks, that’s what I’m looking for!

@Holly Hampson glad to hear this was helpful! Thanks as always @Brandon James