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Good morning, I would like to know how is the process to configure gong with the following requests:
1. We want to know how to control the recordings or make them private for some users.
Is it possible to add Tracker's to Gong to automatically detect the mentions of some phrases?

Hi @Juan Felipe Castaño! 

 

Here is a help article about how to make calls in Gong private.

Here is a help article about how to create trackers (which you can do for words or phrases!)

 

I hope this helps. Let me know if you have any other questions! 

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