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Is there something like a NEAR function for Trackers?

  • 27 September 2021
  • 2 replies
  • 73 views
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Hi everyone,

 

I am currently working on building Trackers to accurately document when certain integrations are discussed on recorded Gong calls. I’m running into a problem where I can’t get an accurate search on popular softwares with the term “integration” said in the sentence. 

 

Example: I am trying to create a Tracker that tracks when a customer talks about a “Salesforce Integration”. However if I use that exact phrase, I miss out on sentences that contain the words “Salesforce” and “integrations”, if they are not said exactly in the way of the Tracker. However, if I simply use the phrase, “Salesforce” I will get a lot of false positives in my results.

 

Is there a way to configure Trackers so that it picks up terms near each other? If there’s a way to search for “Salesforce” that’s within, say, 10 words of the word “Integration”, that would be ideal. Please let me know your workarounds or best practices!

 

Thank you!

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Best answer by Brandon Latteri 30 September 2021, 16:48

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B

Hey Rob, 

 

Hope you’re doing well! I wanted to respond here and give some insight into the feature you’ve described above. 

 

At this time, there is no way to leverage trackers to search for one word in a set proximity to another directly in the product. With that being said, as your CSM I would be happy to chat about some potential solutions and review your current workflows to ensure you get the most value for your given needs. 

 

Additionally, you can pose this as a feature request via this link here! Fair warning, we might have to trademark the term “Near Function Trackers” unless that’s what NFTs really stands for. 

 

-Brandon 

Nisha Baxi

@Brandon Latteri this is the most hilarious comment in the Community thus far “ Fair warning, we might have to trademark the term “Near Function Trackers” unless that’s what NFTs really stands for.” 

@Rob Lucian hope Brandon’s idea above helps!! Let’s get you what you need!! 

Head of Community, Gong

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