Hi everyone,
I am currently working on building Trackers to accurately document when certain integrations are discussed on recorded Gong calls. I’m running into a problem where I can’t get an accurate search on popular softwares with the term “integration” said in the sentence.
Example: I am trying to create a Tracker that tracks when a customer talks about a “Salesforce Integration”. However if I use that exact phrase, I miss out on sentences that contain the words “Salesforce” and “integrations”, if they are not said exactly in the way of the Tracker. However, if I simply use the phrase, “Salesforce” I will get a lot of false positives in my results.
Is there a way to configure Trackers so that it picks up terms near each other? If there’s a way to search for “Salesforce” that’s within, say, 10 words of the word “Integration”, that would be ideal. Please let me know your workarounds or best practices!
Thank you!
Best answer by Brandon Latteri
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