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Question

Multiple Emails Sent at Once

  • October 31, 2024
  • 2 replies
  • 51 views
L
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I’m using Flows in Gong Engage, and I have two auto emails scheduled to be sent. One was set to be sent one business day from the previous step (a call), and the next email was supposed to be sent 3 business days after that. However, Gong sent both of these emails at the same time. Has anyone experienced this before? Thanks.

    2 replies

    Molly Kipnis
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    • Molly Kipnis
    • Community Manager
    • 597 replies
    • November 6, 2024

    Hey @Liz Walloch! This sounds like an issue our Support team might be able to look into for you. You can get in touch with them here: https://contact.gong.io/hc/en-us/requests/new

    Also tagging in @Carly Lohnberg and @Brandon James for their thoughts (we also have a group specifically for Engage users which you can request to join here! https://visioneers.gong.io/groups/gong-engage-81)

    Carly Lohnberg
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    • Carly Lohnberg
    • Community Manager
    • 10 replies
    • November 6, 2024

    Thanks Molly!  @Liz Walloch I agree that this sounds like something our Support Team should hear about and investigate!  Please let us know if you have any trouble with the submission process.

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