Hello!
We have recently started using the new AI Call reviewer in Gong, which is exciting! However, with the limitations we are having some difficulties, and I was curious if 1) anyone else is having the same issue and 2) if there are any plans to expand on this feature in the future to eliminate some of the limitations.
The first issue that we’re having is the ability to only score the “host” of the meeting. There are many instances in my organization where a Project Manager schedules the meeting for one of our other associates, but they’re not the ones who we want evaluated on the scorecard. With the limitation of only being able to have the host scored on the calls at the moment, that’s causing some friction. Are there any plans to expand on the filter options in the future? Has anyone else had this issue?
In general, the filter options having more robust capabilities would be excellent, and it would eliminate a lot of our issues we’re currently experiencing.
Are there any plans to expand on how the scorecard scoring functionality works? Our organization really uses a more conventional 0-100% approach when it comes to our other scorecards in other platforms. Only having the ability on the “star” scoring is not ideal for us and I’m guessing it’s the same for other organizations.
Lastly, I do know that you can find some scorecard reporting in the “Teams” feature in Gong, but are there ANY plans to expand on Gong reporting for scorecards? Our organization requires quite robust reporting which would give better visibility into the scorecard data. Currently due to a lack of reporting within Gong on scorecards, we are having to utilize outside platforms to feed data from Gong into said platforms. Which causes frustration with our organization because ideally, we would like all of the reporting to live in Gong since that’s where the scorecards are coming from.
