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Hi,

 

I follow the instructions to add gong to a call hosted outside my organisation. I have tried 3 different approaches. The external company uses Teams. We use Google email/calendar and typically Zoom for calls.

https://help.gong.io/docs/how-to-record-calls#record-a-call-with-the-gong-assistant

 

  1. Asked the external company to add the gong assistant as a participant and resend the invite. This results in "Unfortunately, we can't record this call because the email you used to send the invite is not registered in Gong. When forwarding a meeting invite to boomi@assistant.gong.io, use the same email account as the one you use to sign in to Gong." as expected per the documentation as they are not Gong users.
  2. Tried forwarding the meeting email invite I received to the Gong assistant. As far as I can tell nothing happened. There was no achnowledgement or response of any kind.
  3. Tried adding the assistant as a participant to the meeing via editing the Gmail calendar entry, adding the Gong assistant as a guest, save the meeting and get the notification from Google calendar that invitation was sent.

To date I have had no success recording the externally generated meetings. Method 2 and 3 don’t appear to have any effect.

Any advice on what to try next wold be much appreciated.

Following. I’d like to know the answer to this question as well. Thanks.

Same issue and would like to see what the solution would be. And, if there is something (at least on the roadmap) that records (auto joins) external calls that we are invited to (that we are not the organizer). Seems like many other tools do this...

Hi all, here are a few additional troubleshooting steps you can try: 

 

  1. External Meeting Settings in Microsoft Teams:

    • Ensure that the meeting organizer (from the external organization) allows anonymous participants to join their meeting. Gong's bot joins Teams meetings as an anonymous attendee unless it is configured as a verified Teams user.
    • If the meeting host's Microsoft Teams security settings require attendees to be signed in or use a CAPTCHA challenge, Gong's bot will be unable to join and record the call.

  2. Setting Up Authenticated Gong Bot (Optional):

    • If frequent issues occur with CAPTCHA or waiting room settings in Microsoft Teams, you can enable Gong’s authenticated bot feature (if it is accessible to your account).
    • With this option, your Teams admin needs to configure Gong as a trusted external domain by adding meetings.gong.io within Teams Admin Center > Users > External Access > Organization Settings.
    • Afterward, the Gong admin must turn on "Bot logs in as a Teams user" in Gong’s Admin Center.

Please note: For meetings hosted by other organizations, integrating Gong's authenticated bot may not bypass their CAPTCHA settings unless they update their own trusted domain list.

I hope this helps! 

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