Hi,

I follow the instructions to add gong to a call hosted outside my organisation. I have tried 3 different approaches. The external company uses Teams. We use Google email/calendar and typically Zoom for calls.

https://help.gong.io/docs/how-to-record-calls#record-a-call-with-the-gong-assistant

1. Asked the external company to add the gong assistant as a participant and resend the invite. This results in "Unfortunately, we can't record this call because the email you used to send the invite is not registered in Gong. When forwarding a meeting invite to boomi@assistant.gong.io, use the same email account as the one you use to sign in to Gong." as expected per the documentation as they are not Gong users.
2. Tried forwarding the meeting email invite I received to the Gong assistant. As far as I can tell nothing happened. There was no achnowledgement or response of any kind.
3. Tried adding the assistant as a participant to the meeing via editing the Gmail calendar entry, adding the Gong assistant as a guest, save the meeting and get the notification from Google calendar that invitation was sent.

To date I have had no success recording the externally generated meetings. Method 2 and 3 don’t appear to have any effect.

Any advice on what to try next wold be much appreciated.