Record a call with the Gong assistant externally hosted meeting

Following. I’d like to know the answer to this question as well. Thanks.

Same issue and would like to see what the solution would be. And, if there is something (at least on the roadmap) that records (auto joins) external calls that we are invited to (that we are not the organizer). Seems like many other tools do this...

Hi all, here are a few additional troubleshooting steps you can try: 

1. External Meeting Settings in Microsoft Teams:

   • Ensure that the meeting organizer (from the external organization) allows anonymous participants to join their meeting. Gong's bot joins Teams meetings as an anonymous attendee unless it is configured as a verified Teams user.
   • If the meeting host's Microsoft Teams security settings require attendees to be signed in or use a CAPTCHA challenge, Gong's bot will be unable to join and record the call.

2. Setting Up Authenticated Gong Bot (Optional):

   • If frequent issues occur with CAPTCHA or waiting room settings in Microsoft Teams, you can enable Gong’s authenticated bot feature (if it is accessible to your account).
   • With this option, your Teams admin needs to configure Gong as a trusted external domain by adding meetings.gong.io within Teams Admin Center > Users > External Access > Organization Settings.
   • Afterward, the Gong admin must turn on "Bot logs in as a Teams user" in Gong’s Admin Center.

Please note: For meetings hosted by other organizations, integrating Gong's authenticated bot may not bypass their CAPTCHA settings unless they update their own trusted domain list.

I hope this helps! 

Hi Molly,

I’m a little confused about which Teams admin you’re referring to when you mention configuring Gong as a trusted external domain. My organization uses Zoom (same as the OP), so I have to guess you’re referring to the external meeting organizer?

Based on your response, my understanding is that if I want an external meeting from MS Teams recorded to my organization’s Gong instance, I would have to do one or both of the following:

• Ask the meeting organizer (which may be a customer or prospect) to change their privacy settings on MS Teams
• Ask the meeting organizer (which may be a customer or prospect) to request that the admin of their company’s MS Teams account add Gong as a trusted external domain.

If the external meeting organizer is part of a large organization, getting an admin to make these types of changes can be difficult if not impossible to do.
If the external organizer is unable to change their organization’s MS Teams settings, is there an alternative? Or would we be unable to use Gong in this scenario?

Is this also true for Google Meet?

Hi ​@miranda, 

To clarify, the external host should not be inviting the assistant, it should come from the user registered in Gong, so Gong knows where the recording should go. Does that make sense? 

If that's not working, there might be something else blocking you, in which case a member of our Support team would be happy to take a look!

You can reach out to them here: https://contact.gong.io/hc/en-us/requests/new

I had a similar issue to Niall above and worked with our internal Gong support team- at least in my case- we found that if your external (Prospect/Customer) does not use Gong, then the call cannot be recorded as it can’t authenticate.

What I would like to understand is how to use the Gong Bot, and if that’s something I can initiate on my end- a Gong user- and therefore it should authenticate.