Hi @customersuccessdude! I’m looking into this for you and will report back shortly with an update. Great question — thank you for your patience!

Hi Micah,

It really depends on what exactly you’re trying to achieve. But you could use Saved Searches on the Conversations > Search page and set it up to send weekly notifications.

For example, in the Conversations > Search page you could search for calls with ‘Office Hours’ in the call title field and then save it as a ‘Saved Search’. Then set it up to notify you weekly.

If you then think the results are too broad, you could add more filters to it, like ‘Trackers’ (which trackers would want the calls to be about) and ‘Topics’ (same here) to get more granular results.

Thank you! What we’re actually after is more of a “trends” report so we can see what  conversation topics are trending week over week. Basically, a breakdown of topics and trackers, as found on the insights page, just with these specific filters. We believe it’ll help us narrow down what customer-facing documentation to scale/create. So unfortunately the saved search route won’t work for us. Appreciate the response though!

Hey @Molly Kipnis! Any update on this by chance? Thanks!

@customersuccessdude let me loop in a team member here, stay tuned!

Hi Micah,

In this case, you would be looking into using the Insights > Team > Topics & Trackers pages.

However, in order to achieve the results you’re looking for, you would first need to create a Call Category on Company Settings > Categories page.

https://help.gong.io/docs/add-and-manage-call-categories?highlight=call%20catehory

Once you have the call category created for only Office Hours calls (e.g you could use the same filter criteria I mentioned, calls with ‘Office Hours’ in the call title field) you will be able to use it as a filter on those two pages.

You can also generate for the data you are seeing on those pages (Insights > Team > Topics & Trackers) if you have the right permissions, but you can’t automate it to regularly send you reports about it.

@Brenner Lima Thank you so much, this is exactly what I was looking for!

Awesome! Thanks so much @Brenner Lima!