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Customer Success Manager Scorecards

  • October 23, 2022
  • 1 reply
  • 153 views
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Would love to know how the community is using Gong for the Customer Success department in terms of scorecards and relevant questions to score calls based on

Molly Kipnis
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  • Molly Kipnis
    Molly Kipnis

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Molly Kipnis
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  • Molly Kipnis
  • Community Manager
  • 597 replies
  • October 25, 2022

Hi @Shoshana Feld, welcome to the Visioneer Community! Happy to have you here 🙂 

 

I found a couple of existing resources that you might find helpful: 

  1. In this video, Gong CSM @Chip Grossman shares how he uses scorecards to drive self reflective coaching: 

     

  2. Here are 14 tips for building and analyzing scorecards, written by Gong Visioneer @Andrew O'Driscoll 

 

I’m also tagging in fellow CS folks @Jeff Smith @Matt Gardner @Eku Malcom @Almog Boker @Tamera Schara @kperdomo in case they have any tips or tricks to share! 

Barb S
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  • Barb S
    Barb S

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