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What’s your #1 piece of advice for new Customer Success Managers?

  • September 2, 2022
  • 2 replies
  • 70 views
Molly Kipnis
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If you could give your younger CSM-self one piece of advice, what would you say?

Share with us in the discussion below?

    Nisha Baxi
    M
    Beatrice Dobre
    3 people like this
    • Nisha Baxi
      Nisha Baxi
    • M
      malaya
    • Beatrice Dobre
      Beatrice Dobre

    2 replies

    sblindquist
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    • sblindquist
    • Community Newbie
    • 4 replies
    • November 1, 2022

    When you present something in a way that the customer really “gets” it, record that moment somewhere. Eventually people will ask you how you did something and those moments are so useful.

    Molly Kipnis
    D
    2 people like this
    • Molly Kipnis
      Molly Kipnis
    • D
      Dane Zdunowski
    J
    • Jocelyn
    • Community Newbie
    • 1 reply
    • February 23, 2023

    Just as you help your customers learn/adopt a new product, take the time to learn how to leverage the power of Gong. You get what you put in!

    Reply


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