Question

Audio recording expired

  • 2 August 2023
  • 3 replies
  • 88 views

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hi everyone!
 

Our license is set to expire in 20 days and I am doing an export through the API.
I already have the calls data, extensive data and the transcript data.

Using the /extensive endpoint I got the URL to the calls in the following format:


https://honeyfy.s3.amazonaws.com/media-data/691659890599693766/4790962246381978987/4790962246381978987.playback.mp3?xxxxxxxxxxxxxxxxxxxx

my question is how I supposed to download the audio file from that link? Can anyone guide me with the code ?

thanks for the help!


3 replies

Userlevel 6
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Hi @Matias Cantella! I’m working on getting some help for you on this. Thank you for your patience, and sty tuned! 🙂

EDIT: resolved 

Hi @Molly Kipnis , I have the same question. Was this ever resolved?

Userlevel 6
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For future folks looking for help with retrieving exit files, here are your options:

  1. Access Gong API to bulk export call recordings - if your team wants to download calls from Gong in bulk, this can be done via Gong’s API.
  2. Download important calls individually
  3. CSV Export of all metadata

Please reach out to your CSM if you’re experiencing issues with this process! I hope this helps 🙂

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