Hey ​@sudharaka-codimite, checking on this for you! Stay tuned :) 

Hi again ​@sudharaka-codimite!

Is it possible that you aren’t updating the cursor field with the value provided in your previous call? (Meaning that if the results are greater than what can be returned with one call, you’ll need to make the same call again with the cursor value provided in the previous return to retrieve the next set of results to fulfill the original request.)

If this isn’t the case, I’d recommend filling out the developer API support form so that our team can help troubleshoot this. 

I hope this helps!

Hi  ​@Molly Kipnis 

I figured out the problem. I sent the request for the first set of records and got a cursor, and used that cursor an hour after to get the second set of records. So, based on the testing I did, it seems the cursor expires after an hour. 
 

Thank you for getting back to me.

Glad you figured it out! Thanks for following up! ​@sudharaka-codimite