When using the calls API to retrieve the records, I received an error code 400 with the error stating ‘cursor has expired’. This happens sometimes and sometimes it doesn’t. What are the possibilities that cause the cursor to expire? Does it have a time limit?
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Cursor has expired error
Best answer by sudharaka-codimite
Hi
I figured out the problem. I sent the request for the first set of records and got a cursor, and used that cursor an hour after to get the second set of records. So, based on the testing I did, it seems the cursor expires after an hour.
Thank you for getting back to me.
+2Hi again
Is it possible that you aren’t updating the cursor field with the value provided in your previous call? (Meaning that if the results are greater than what can be returned with one call, you’ll need to make the same call again with the cursor value provided in the previous return to retrieve the next set of results to fulfill the original request.)
If this isn’t the case, I’d recommend filling out the developer API support form so that our team can help troubleshoot this.
I hope this helps!
Hi
I figured out the problem. I sent the request for the first set of records and got a cursor, and used that cursor an hour after to get the second set of records. So, based on the testing I did, it seems the cursor expires after an hour.
Thank you for getting back to me.
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