Gong API is not recognising my filters or my cursor and just gives me first page everytime

Question

I am trying to download all my detailed call records and call transcripts using the Gong API through postman.

When I use the ‘GET’ function to get the calls, i am able to use the standard process of adding the cursor as a parameter to get the further pages.

However, when I use the ‘POST’ function to get detailed call reports or transcripts, i enter the cursor into the body and it just returns the first page again every time.

Ive tried so many workarounds, like using filters to get a date range of call reports or transcripts, but even the filters don’t work!

It is driving me absolutely crazy! I’ve tried literally everything.

Best answer by Will Knibbs

i managed to fix the workaround by removing the underscores from my filters.

this allows me to complete the task i was doing, so i’m happy.

still no idea why the cursor wouldn’t work, but whatever.

Will Knibbs · Accepted Answer

i managed to fix the workaround by removing the underscores from my filters.this allows me to complete the task i was doing, so i’m happy.still no idea why the cursor wouldn’t work, but whatever.

PeterBFerrigan · Answer

Hi ​@Pradnya Hivale,Yes, unfortunately its a known issue. You might try these solutions that have worked for me:When setting filters in the POST body, avoid using field names with underscores (e.g., change"__callIds"to"callIds").Always retrieve and immediately use the cursor value from each response for pagination.If POST-based pagination or filtering fails entirely, try the equivalent GET endpoints, as some users find that cursor-based pagination is more reliable there.Note:Cursors are short-lived; design your extraction process to handle result pages in quick succession.​​​​​​​-Peter

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