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Gong API is not recognising my filters or my cursor and just gives me first page everytime


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I am trying to download all my detailed call records and call transcripts using the Gong API through postman. 

When I use the ‘GET’ function to get the calls, i am able to use the standard process of adding the cursor as a parameter to get the further pages. 

However, when I use the ‘POST’ function to get detailed call reports or transcripts, i enter the cursor into the body and it just returns the first page again every time. 

Ive tried so many workarounds, like using filters to get a date range of call reports or transcripts, but even the filters don’t work! 

It is driving me absolutely crazy! I’ve tried literally everything. 

 

Best answer by Will Knibbs

i managed to fix the workaround by removing the underscores from my filters. 

this allows me to complete the task i was doing, so i’m happy. 

still no idea why the cursor wouldn’t work, but whatever.

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2 replies

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  • Author
  • Community Newbie
  • 1 reply
  • Answer
  • October 4, 2024

i managed to fix the workaround by removing the underscores from my filters. 

this allows me to complete the task i was doing, so i’m happy. 

still no idea why the cursor wouldn’t work, but whatever.


Molly Kipnis
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  • Community Manager
  • 597 replies
  • October 8, 2024

@Will Knibbs So strange! Thanks for following up here with your solve. Apologies for the difficulties, but glad it works now! 


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