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Dear Gong folks, how can we best track when someone is opening an email A LOT, or clicking our emails, whether they’re in Flows or not? This has been frustrating to try and pin down - the activity feed alone is not enough.

Is there any solution for an AE or SDR to be able to see, for example, for every Lead or Contact I’ve emailed during X time frame, who interacted with my emails the most? 

I got this question today from an AE today, and I don’t have a great answer: 

Gong question that I'm wondering if you might know the answer to - Is there a way to show a list of all of my prospects (even those not in a Flow), but sorted by engagement? I was going through my activity feed and noticed someone opened an email a couple times today, so I clicked into his contact info in Gong. Turns out he has an engagement score of 15, but because he already finished the flow, he doesn't show up in any upcoming tasks or anything like that. Would love to be able to see those people so I can call them!

Hi ​@Dan Behar, good question! Tagging in ​@Carly Lohnberg for some help here 😊

Hi Dan, there are a couple of options outside of the Activity feed.  in the analytics under the Performance tab, users can look for open and click rate related to, or not related to flows.  These tiles can be clicked into to see the emails that were interacted with.  If you export the Analytics and look at the Emails CSV, you can also see the number of times an email was clicked or opened.  

 

We don’t have a list of contacts in Engage by interaction stats across all emails.  The only way to do that would be to use that CSV I mentioned to pivot around the sender name, recipient name, and aggregate all of their email opens and clicks.  So it is possible, just not in platform. This is a great idea, though, to have an aggregate view and/or a notification system.  I encourage you to submit a feature request here.  

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