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Question

Post Call Email displays horizontal in a customer inbox

  • January 23, 2025
  • 1 reply
  • 10 views

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When using the Gong auto-generated recap email, the email displays horizontally in the customer's inbox instead of the intended vertical format. The email is sent from Gmail and is automatically logged to Salesforce via an API integration. This formatting issue may be due to either the email formatting within Gong, the Gmail client rendering, or a conflict in the way the email is processed through the API. The issue affects the visual appearance of the email, potentially causing a poor user experience for the recipient

1 reply

Molly Kipnis
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  • Community Manager
  • 597 replies
  • January 27, 2025

Hi ​@Terrance Jenkins! Please submit this (along with some screenshots of how the email is showing up in your recipients’ inbox) as a support ticket so our team can investigate your instance. Thank you! https://contact.gong.io/hc/en-us/requests


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