Question

Question Rate Metric

  • 17 November 2022
  • 2 replies
  • 168 views

Userlevel 3
Badge

Hi All,

Has anyone figured out a way to block the question rate metric in Gong from counting phrases like “do you have any questions?” or “how’s the weather by you?”. It’s an important metric and I’d love to get as close to a real number as possible.

Thanks!

Courtney


2 replies

Userlevel 6
Badge +1

Hey Courtney! I’ll share this question with the team tomorrow and get back to you with some best practices.

Hang tight, and thanks for your patience! 

Userlevel 3
Badge

Thanks, Molly! I reached out to the ProdDev team that I work with as well.. so no sweat!

Reply