Has anyone figured out a way to block the question rate metric in Gong from counting phrases like “do you have any questions?” or “how’s the weather by you?”. It’s an important metric and I’d love to get as close to a real number as possible.
Hey Courtney! I’ll share this question with the team tomorrow and get back to you with some best practices.
Hang tight, and thanks for your patience!
Thanks, Molly! I reached out to the ProdDev team that I work with as well.. so no sweat!