In this month’s meetup we discussed creative ways to measure team/ rep efficiency and productivity using Gong data. We were joined by Gongsters and Gong practitioners @Sunny Huang and Corey Fineman, who Gong entrusts to uncover insight using Gong data. 

 It was a timely day to talk about “how to measure” given today’s Gong Insights announcement. Corey and Sunny showed the visually appealing result of taking calls and email activity for their customer-facing teams to answer questions like: 

• Ensuring that your highest ARR accounts are being resourced properly.
• Identifying the rock stars who are “doing more with less” and replicate them
• Understanding rep efficiency by visualizing revenue closed/rep against time spent with customers

It was a great example of how you unleash a BI tool on basic Gong building block data and see tremendous insight. 

Viewer Warning! 

• This meetup talks about advanced topics! 
• You will see Gong data (calls and emails) shared with a data tool (Snowflake) and used by a BI tool (Tableau)

Viewer Challenge! 

• You too can do this! 
• Gong Insights, which is now generally available, allows you with a few clicks to push your Gong data into Snowflake (more data endpoint to follow by year end)
• Partner with your BI / IT team to build out a few components using Gong data

Calls To Action:

• Review the call 
• Read about Gong Insights 
• Register for next month’s meetup and have a voice in what we discuss

See you next month 

Andrew.