I'm trying to determine, for all calls hosted by a CSM, what % of time the host spoke (in this case, the CSM) spoke vs. what % of time a specific attendee (the account director) spoke.
I was able to create filters to search for the calls in question, but I am not seeing a way (other than clicking in to each individual call) to access this info.
The best I've got so far is subtracting the "Host time spoken" from "Bazaarvoice Time Spoken" in the call download spreadsheet. But that doesn't take in to account that there may have been other company attendees on the call… Does anyone have any ideas?
