Question

Contacts tied to deals

  • 28 October 2022
  • 4 replies
  • 55 views
J
Userlevel 2
Badge +1

Hello - Can someone explain to me the number of contacts associated with deals and where it comes from.   In salesforce we have one name associated with an opportunity then of course there are others on the account.   In some of the deals I see in Gong I see 0 contacts, some show 1 and others show multiple.   I am trying to confirm 100% the source of truth for the contact data.   Is it pulling from the opportunity in SF, or the account or is it something else/different?   Thanks, Joe

4 replies

Molly Kipnis
Userlevel 6
Badge +1

Hi @Joe Barrow, welcome to the Gong Community!

 

I’ve passed your question along to our internal team. Someone will get back to you with an answer shortly. 

 

Thanks for your patience! 

Molly Kipnis
Userlevel 6
Badge +1

@Joe Barrow just following up here - we are still working on this! Thank you again for your patience :)

J
Userlevel 2
Badge +1

Thanks for the info, I appreciate the heads up

Molly Kipnis
Userlevel 6
Badge +1

Hey @Joe Barrow,

After chatting with a few folks internally, we think this question is best suited for our Support team. 

Could you please open up a Support ticket here? 

Thanks so much! 

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