If a seller logs a call in Salesforce that is not recorded, it doesn't pull over to Gong... is it possible to log a completed task in gong to get a full representation of what's happening with the account? While I know a seller could just create fake logged calls I can manage that on my end. Is there a way, either programmatically or more manually to get “credit” for a logged call?
I ask b/c one of the things we track closely is activity (or lack of) so if a rep is making attempts to connect I want to see that and for them to get the “credit” for it.
Is this possible and/or how can we do so?
Best answer by Andrew O'DriscollView original