Hi there!
I’ve been tasked with integrating our Zoho CRM with Gong to make the most of the account link feature. Using the documentation, I’ve successfully uploaded an Account entity via Postman using an LDJson file. When I check the request status via GET /v2/crm/requeststatus using my request ID, I get a response of "totalSuccessCount": 1.
However, I can’t see the account in the Gong UI. Additionally, when I make the following API call:
GET https://api.gong.io/v2/crm/entities?integrationId=XXXXXX&objectType=ACCOUNT
and pass in the same objectID used in the LDJson file, the response contains a null object.
Questions:
- Are there any configuration steps I might have missed that could prevent the account from appearing in the Gong UI?
- Are there debugging methods or logs available to trace why the account isn't visible?
- Is there a delay between a successful upload and when the account appears in the UI?
- Does Gong require any specific fields or data structures in the LDJson that could impact visibility? (if I miss-out a mandatory field I get a different result on
GET /v2/crm/requeststatus) - Could there be an issue with the integrationId or how it's linked to our Gong instance?
Any advice or pointers would be greatly appreciated!
kind regards
