Grow Your Lifetime Value: How Customer Success Teams can Make the Most of Existing Customers

GROW YOUR LIFETIME VALUE: HOW CS TEAMS CAN MAKE THE MOST OF EXISTING CUSTOMERS

Lift your annual client value in 2024.

Everyone loves new customers. But consider this…

Getting new customers is way more expensive than retaining existing clients (5x to 25x). Plus, your existing customers are 50% more likely to try your new products than new customers. They’re primed to love your offerings! It’s time to help your Customer Success team get more out of Gong and make the most of your existing customers.

This session shows you how Gong’s insights into account health, specialized playbooks, and proactive guidance can help your CS team mitigate risk and influence renewals and growth in 2024. (To say nothing of making them better customer advocates!) Come see how Gong gives CS teams better visibility into customer journeys so they can increase renewals and stay ahead of churn.

Here’s what you’ll learn:

• How to take advantage of Gong’s infinite memory: Give CSMs the historical data they need to offer clients more value, from onboarding onward.
• How to access Gong’s proactive guidance: Use data-driven recommendations and tailored coaching to help customers reach their goals. (Happy customers spend more!)
• How to work in Gong’s collective reality: Keep your entire account team aligned around customers’ needs so you can act on opportunities for growth in real time.

Don’t leave money on the table!