3 Ways the Customer Success Team at Momentive Delivers High-Quality Customer Conversations

COACH YOUR CS TEAM TO BETTER CUSTOMER CALLS (AND INCREASED REVENUE)

An important aspect of any organization's growth is its ability to retain and renew existing customers. That's why it's critical to have an efficient, well-trained Customer Success (CS) team.

When Momentive (formerly SurveyMonkey) wanted to streamline their processes and take their CS learning programs to the next level, they started using Gong. They transformed how they coach by using reality-based insights — setting clear benchmarks and coaching towards high-quality customer conversations.

In this 45-minute session with Kim Nguyen, Enablement Manager for Customer Success at Momentive, you’ll learn to leverage Gong for consistent customer experiences, scalable onboarding, and impactful coaching for your CS team (which all leads to increased revenue).