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Sales Enablement

  • 39 Posts
  • 128 Replies
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Emma CohenNew Participant
Due Date for flow to-dos

Hi all, we recently implemented Gong Engage and have they have a number of reporting fields to integrate with salesforce i.e Sequence Name, Flow Owner, I can’t seem to find one for due date and this is really important for our reps. Does anyone know how I can get the due date into a field in salesforce?

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rodcherkasNew Participant
Can you Please Help Me Test the AI Briefs Capability for Customer Success or Acct Mgmt Teams?

Hi all, If you enable teams that drive expansion revenue, you need to check out this new Gong feature. You may have seen that Gong recently introduced the AI Briefs capability. Briefs allow you to create tailored summary notes that leverage AI across both deals and the entire account. I created a popular methodology called REACH (Relationships, Engagement, Actions, Customer Value, Horizons) that enables Customer Success and Account Management teams to identify, prioritize and nurture opportunities to expand revenue from their existing customer base. The methodology is based on my best-selling book REACH: A Framework for Driving Revenue from Your Existing Customers. I am looking for a few companies willing to help me test out the effectiveness and accuracy of a REACH-based brief. This would allow your CSMs and Account Managers to see an AI-generated summary of the calls, notes, and emails related to an account to identify opportunities to increase the propensity of a customer to expand

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Brooks DoughertyCommunity Newbie
Possible to tag people in Gong from Sales Nav?

Is there a way to “Tag” users in Gong from within Sales Navigator? Or add to a Flow directly from Sales Nav? My workflow is to get a list together in Nav of say 50 people that I want to add to a flow. But right now I have to then go and look them up one by one in Gong to add each to a Flow manually. I used to be able to use this in Outreach using the Outreach Chrome extension. From my Nav list I could use the extension to tag people in Outreach. Then I could go to Outreach, easily find the 50 people with the tag, and add them all to a flow. Right now I am finding the process VERY SLOW to add a good list of people to a flow in Gong.

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Molly Kipnis
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Jim PolitteCommunity Newbie
Can you revise an edited video recording?

I intended to delete the first few minutes of a meeting, but inadvertently deleted all but the first few minutes. Is there a way to go back and retrieve the deleted video content?

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Josh ChieroNew Participant
Exporting list of people who have opened an email

I’m looking to export a list of all contacts who’ve opened the first email in a particular flow in order to do a more curated outreach. I see you can filter the email status to opened to see these contacts, but I don’t see a way to easily export this list to go through.

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Molly Kipnis
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Jennifer WuCommunity Newbie
API call: /v2/calls/manual-crm-associations'

I’m having issues with the Gong integrations API via python. Here are my steps: I integrated HubSpot with Gong. I manually associated Gong calls with HubSpot accounts via Gong UI (I can see the associations in the UI) My application calls the API: /v2/calls/manual-crm-associations However, I get a 404 error: No manually associated calls with CRM data found. Has anyone been able to get this API (in beta presumably) to work? Thanks!

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Rebecca VesceraNew Participant
Scorecards for Sales and CS

Does anyone have scorecards they’ve built out for your company that have been working really well for sales and cs?

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Nisha Baxi
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Katelyn TregoNew Participant
Analyzing call trends at scale

Has anyone found a way using Gong to analyze trends across sales calls at scale? I’ve used trackers to identify calls that match specific criteria (ex: competitors, discovery questions, etc) but I haven’t found a way for Gong to identify things like: most common objections faced during the sales process, top pain points we’re hearing from our ICP or how effective is our team at executing our sales methodology without significant manual effort digging into individual calls. Does this type of functionality exist in Gong?

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Molly Kipnis
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Patrick MathieuNew Participant
Cold Calling Flow?

Hi all, I’m curious how others are leveraging Gong Engage to manage SDR/BDR/AE cold calling efforts. Of course I’ve added some Call steps to flows that include LinkedIn and email steps, but I would like to be able to segment out prospects for specific cold calling efforts before adding them to email-based flows. Any thoughts/suggestions? Thanks! Patrick

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Noga Aloni
RyanCahill
RyanCahillHigh roller
Anyone used Gong for Voice of the Customer Analysis?

Interested to hear anyones experience or insights in leveraging Gong to complete Voice of the Customer analysis. We have a client that wants to better understand the following: How a new product release is resonating with their install base? What are the key reasons they want to talk about the new product? What objections to they voice with moving forward with adoption? How is the pricing received by customer segment? Thanks for your input!

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Derek EidNew Participant
MEDDPICC Scorecards

Hello Community, Does anyone have examples of MEDDPICC scorecards that they can share? Also curious if anyone has built AI smart trackers that have helped with surfacing transcript information in a call to streamline the managers workflow when filling out the scorecard

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Kevin HeralyCommunity Newbie
MEDDIC Scorecard Examples

Hi community! Wondering if anyone out there has implemented MEDDIC-specific scorecards at their organization and would be willing to share a couple of examples I could use as a starting point? Thanks in advance!

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Nicole Pettit
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LemonadeLXPNew Participant
Automated email send limits?

Hi! 👋🏻 First, thanks for your insight. My sales team is eager to hop onto Gong, but I had some questions around regulatory controls that they weren’t sure how to answer. Does Gong have the ability to send emails in an automated manner? If so, are there ways to limit things such as emails to a domain in a day, or overall messages per second and so forth? With Google’s limits on sends, I’m hopeful to mitigate the risks associated to automations that use Google as an MTA (I understand that mails will get sent through our Google Workspace?) Thank you!Alex

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Molly Kipnis
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Ben WhiteheadNew Participant
Gong Leaves Call after 5 mins? Can I change this

Hello, RE: Gong. If I am recording on Gong on MS Teams, if no one joins in the first 5 mins, Can I change this?

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Molly Kipnis
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nnagatyCommunity Newbie
Export an Activity Report

Hi everyone, Does anyone know if there’s a way to export an activity report or if something similar can be created? We’re looking for data beyond calls and call stats. Thank you in advance!

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RyanCahill
RyanCahillHigh roller
Manager Enablement Assets

For anyone looking for short tactical assets to think about call recording, deal reviews or other manager assets check out our YouTube channel of free videos on a host of topics most including Gong practical tips and insights. https://www.youtube.com/@GTMAdvisors/videos

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RyanCahill
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Alec LevandoskiCommunity Newbie
Tracking Demo's via Web Browser Shared

I’m trying to build an initiative board around when and how long we Demo on our calls. I see that on the conversation tab I can use the filter for Web Browser Shared to pull this information up but can’t seem to find out if I can leverage this anywhere else in the platform such as tracker and initiatives. Curious if anyone has a solution for this? It appears if I use the API this is possible but I don’t currently have that setup.

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Paul ArmentaNew Participant
Pre-Talk Tracks

Does anyone have experience rolling out Gong with an organization that doesn’t have established talk tracks? We are transitioning from an environment where we’ve used conversation models and conversation guides which I see as being different than talk tracks or scripts and curious if anyone has/had a similar experience and ultimately adopted more formal talk tracks/scrips?

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Molly Kipnis
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Laura ReisertNew Participant
Adoption readiness

Does anyone have a survey template, or other tips, that helped to assess adoption readiness? Working with a relatively underused environment (e.g., no folders, little coaching, low AI usage). I'd like to understand current Gong usage across the sales team and identify highest points of leverage to focus on to drive operational excellence and coaching.

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Andrew O'Driscoll
Florian Gottschall
Florian GottschallCommunity Newbie
GONG misused as Podcasting platform for good.

Dear community members, I misused GONG for a bi-weekly podcast that brought adoption to this application. Everybody who listened to the podcast was interacting in further ways on the platform once they have been online anyway. Kind of gameifiation. What are your thoughts on this?

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Florian Gottschall
RyanCahill
RyanCahillHigh roller
Gong for Voice of the Customer

Hi all - a topic you are all bound to be hearing a lot more of is the topic of Voice of the Customer. You can read my POV on why here is that is of interest (https://www.linkedin.com/posts/ryanmcahill_voiceofthecustomer-customersuccess-activity-7113171118781288448-j5gC/) But the discussion I wanted to have here is tips and tricks on how to leverage Gong or refine configuration to help provide leadership with better VOC insights. As I outlined in my LI post, I think there are two key drivers: Customers are under financial pressure and doing value audit of systems leading to some difficult discussion with business stakeholders and vendors that the system is not delivering the value expected. (some of you might have this same discussion around Gong, let su know if you do and we can help) Revenue leaders are under pressure because what they are being told from system and the field does not match the reality of the outcome and it leaves them frustrated by the lack of clarity. The VOC is a c

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RyanCahill
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Lori SharpNew Participant
Sales Enablement Platform

Hi - I’m evaluating Sales Enablement Platforms (Seismic, Highspot, Allego, Showpad), and looking for feedback on any you have experience with as a user and/or as an admin.

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AKappel
AKappelEnthusiast
Hi all - question does Gong currently or have plan to provide real-time "enablement" popups while a rep is on a call?

I believe the answer is no but I wanted to confirm. I got the below question from a customer/partner. (I think a reference product feature would be Outreach KAIA which offers real-time info but I have not seen it well adopted). Verbatim question from Partner: Hey does Gong do real-time popups while you're on the call? Like if Gong hears something, you see something on screen that suggests what to do/say next. Thanks! Andrew Principal, Benchmark Signal Consulting Andrew@BenchmarkSignalConsulting.com https://www.linkedin.com/in/andrewkappel/

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AKappel
RyanCahill
RyanCahillHigh roller
Gong Maturity Model

Hi All,We are doing some work on what we are calling the Gong Maturity Model and curious your thoughts on what you believe it should include. Here are a few elements we are thinking about, but wanted to see if there are others we should take into consideration: -Gong Features/Modules/Capabilities (what parts of Gong you own and use)- Workflows Gong is mapped to (example 1:1's, team coaching, forecast mtgs)- Technology systems connected (phone, email, calendar)- Type of use call execution review vs skill develop vs career development- Integrations leveraged and purpose (ex snowflake for data analysis)- Teams involved, is this just sales, XDR's, CSM etc. How do you think about your Gong Adoption/Maturity? What else should we be thinking about?What is next on your roadmap to achieve?

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RyanCahill
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Garrett EdwardsNew Participant
Tracking Email Feedback Given in Gong

I’m looking to use Gong for both call coaching and email feedback but I don’t see a way to aggregate all of the email feedback I’ve given in the tool. Is it possible to aggregate all email feedback per individual on my team? If so, what’s the correct way to create a view that shows what email feedback I’ve given and when the last date of feedback was? Thank you!

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Share best practices with your Sales Enablement peers. We share the same goals and challenges so let’s connect!

Nisha Baxi
Eran Aloni
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Courtney Tucci
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Adriana Romero
Marshall Hamilton
Hannah Finn
Shawn Pillow
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Danny McCarthy
Mike Cardno
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Ann Guy
Amanda Maddox
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Chris Becker
Allison Macmanus
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