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Frontline Manager Certification Discussion

  • April 25, 2025
  • 32 replies
  • 219 views
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32 replies

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  • Scott Rachel
  • Community Newbie
  • January 3, 2026

I look forward to learning how to better utilize Gong at scale.

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  • Nikhil Khushal
  • Community Newbie
  • January 4, 2026

I’m not currently a frontline manager, but I’m looking to move into a similar role soon, so I’m keen to make the most of the resources available. I’ve started with Gong Academy to build strong foundations early.

What do you hope to learn while completing the study guide?
How to use Gong effectively to get the most value from the platform, so I can better support the team and help people grow through more consistent coaching.

What is one takeaway you're hoping to gain from the certification process?
A practical coaching toolkit I can apply with a Customer Success team, including frameworks, best practices, and ways to use Gong insights to drive improvement.

If you had to sum it up in a few sentences, how are you currently coaching your direct reports?
Regular one-on-ones, creating a safe space for people to raise challenges and talk through roadblocks, and supporting them in the moment. At the moment it’s a bit ad hoc, so I’m looking to make it more structured and repeatable.

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  • Virgil
  • Community Newbie
  • January 5, 2026

Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?

I am working on the Frontline Manager Foundation Certification. I hope to learn additional features and get a more in depth knowledge of the gong tool, especially in a company where we work around the globe, across languages, timezones and cultures.

What is one takeaway you're hoping to gain from the certification process?

To make sure I use the tools at my disposal and also to be able to push forward my team with using the tool in the most proper way.

If you had to sum it up in a few sentences, how are you currently coaching your direct reports?

As for now, it is mostly coaching through example, sharing interesting use cases when they arise and answering questions. Through this training I would like to be more proactive.

Kristin Stoudenmire

Hi! You’ve reached a topic specifically for folks working through a frontline manager study guide. These leaders are working toward becoming Gong certified! If you’re a people manager and want to learn more about certification, please click here!

Hello frontline managers – welcome to the Gong Community! As we talked about in the Academy, being Gong certified means regularly connecting with other Gong users, helping answer questions, learning from one another, and sharing your own ideas and best practices.

Another awesome aspect of the Community is that it connects you directly with Gongsters (aka, the folks who work at Gong). We pop in all the time to share news, answer questions, provide tips and tricks, and jump into conversations with our customers.

To kick off your involvement in the Gong Community (and your journey to becoming a Gong-certified frontline manager), answer at least one of the following questions:

  1. Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?
  2. What is one takeaway you're hoping to gain from the certification process?
  3. If you had to sum it up in a few sentences, how are you currently coaching your direct reports?

(If you want to answer more than one, that’s okay—feel free to share as much as you’d like!)

Congrats on getting involved in the Visioneer Community! Feel free to pop back over to Gong Academy when you’re finished to keep learning.

 

 

Working towards the Frontline Manager Engage Cert; hoping to learn how we can work smarter, not harder, by leveraging Gong’s analytics and AI functions.

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  1. What is one takeaway you're hoping to gain from the certification process?
    Looking to become a subject matter expert on Gong so I can enable my team to become power users of Gong!
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  • Gee
  • Community Newbie
  • January 21, 2026

One key takeway I am hoping to gain from the certification process is a clear, practical understanding of Gong and how to leverage it effectively.  Specifically, i want to learn how to apply Gong insights in my day-to-day coaching to identify coaching opportunities, reinforce best practices, and drive more consistent performance from my sales reps.

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  1. Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?

    I’m working on the Foundation Certification. I am hoping to learn how to help coach my reps better. 
     
  2. What is one takeaway you're hoping to gain from the certification process?

    I want to learn how to manage pipeline, forecast accurately, see gaps in deals and be able to coach my team, increase rep productivity, and build more pipeline
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