Frontline Manager Certification Discussion

I look forward to learning how to better utilize Gong at scale.

I’m not currently a frontline manager, but I’m looking to move into a similar role soon, so I’m keen to make the most of the resources available. I’ve started with Gong Academy to build strong foundations early.

What do you hope to learn while completing the study guide?
How to use Gong effectively to get the most value from the platform, so I can better support the team and help people grow through more consistent coaching.

What is one takeaway you're hoping to gain from the certification process?
A practical coaching toolkit I can apply with a Customer Success team, including frameworks, best practices, and ways to use Gong insights to drive improvement.

If you had to sum it up in a few sentences, how are you currently coaching your direct reports?
Regular one-on-ones, creating a safe space for people to raise challenges and talk through roadblocks, and supporting them in the moment. At the moment it’s a bit ad hoc, so I’m looking to make it more structured and repeatable.

Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?

I am working on the Frontline Manager Foundation Certification. I hope to learn additional features and get a more in depth knowledge of the gong tool, especially in a company where we work around the globe, across languages, timezones and cultures.

What is one takeaway you're hoping to gain from the certification process?

To make sure I use the tools at my disposal and also to be able to push forward my team with using the tool in the most proper way.

If you had to sum it up in a few sentences, how are you currently coaching your direct reports?

As for now, it is mostly coaching through example, sharing interesting use cases when they arise and answering questions. Through this training I would like to be more proactive.

Working towards the Frontline Manager Engage Cert; hoping to learn how we can work smarter, not harder, by leveraging Gong’s analytics and AI functions.

1. What is one takeaway you're hoping to gain from the certification process?
   Looking to become a subject matter expert on Gong so I can enable my team to become power users of Gong!

One key takeway I am hoping to gain from the certification process is a clear, practical understanding of Gong and how to leverage it effectively.  Specifically, i want to learn how to apply Gong insights in my day-to-day coaching to identify coaching opportunities, reinforce best practices, and drive more consistent performance from my sales reps.

1. Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?
   
   I’m working on the Foundation Certification. I am hoping to learn how to help coach my reps better. 
    
2. What is one takeaway you're hoping to gain from the certification process?
   
   I want to learn how to manage pipeline, forecast accurately, see gaps in deals and be able to coach my team, increase rep productivity, and build more pipeline

Hi everyone! Excited to be here and diving into Gong more! 

1. Which frontline manager certification are you working on? What do you hope to learn while completing the study guide? I am working on the Frontline Manager certification. As my team works to roll out Gong Engage, I am hoping to learn more tactical ways to support the sales team through coaching with our tech stack.
2. What is one takeaway you're hoping to gain from the certification process? I am hoping to learn how sales enablement can use Gong and Gong Engage to better coach, train and support our sales organization more.
3. If you had to sum it up in a few sentences, how are you currently coaching your direct reports? As the sales enablement team, I am coaching through Gong, live trainings and partnerships with our managers.

Thank you everyone! Looking forward to learning more.

I am looking for best practices to incorporate Gong into my day to day routines to coach but also to have more data about my business with less investigative work. Ultimately I want to be confident in what my team is doing, how our customers are perceiving our engagements, and have the tools to coach effectively.

1. Which frontline manager certification are you working on? What do you hope to learn while completing the study guide?
   1. I’m working on the Frontline Manager Certification
2. What is one takeaway you're hoping to gain from the certification process?
   1. ​​​​​​​I’m looking for a few things - resources that can help my team more effectively prospect using the tool, reporting that can help me track progress and messaging effectiveness, and how the tool operates so that I can help onboard new reps and answer ongoing questions.
3. If you had to sum it up in a few sentences, how are you currently coaching your direct reports?
   1. ​​​​​​​I’m a frontline manager, meaning that I’m often on calls with my reps. I generally try to schedule pre-meeting syncs, and post-meeting debriefs so that we have a strong game plan, and can talk about ways to be more effective. Team always needs help on forecasting, so trying some different strategies to help them better understand the health of a deal.