Gong just leveled up Custom Agents with Agent Builder! 🚀
Want to learn how to move from one-off prompts to agents that run automatically — detecting risk, triggering alerts, and taking action without anyone lifting a finger? Check out the latest Gong Academy course, built for the people rolling this out across their org.
Whether you’re a RevOps leader scoping your team’s first automated workflow, an Admin setting up credit profiles and governance, or a Program Manager driving adoption org-wide, this course has you covered with real frameworks, worked examples, and a launch-ready checklist.
🔖 Key topics covered:
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Plan Before You Build: How to identify high-impact workflows and prove ROI before you write a single prompt.
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Prompts and Skills: The prompting framework for agents, plus how to use reusable skills — including skills connected to external tools via MCP.
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Manual and Automated, Side by Side: Step-by-step guidance for building both manually triggered agents and fully automated ones in Agent Builder.
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Credits and Governance: How agents consume credits, how to set up credit profiles, and the governance controls that keep rollout safe at scale.
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Rollout That Sticks: Practical tips for piloting, change management, and measuring results after launch.
▶️ Enroll today: The Custom Agents Launch Playbook
📋 Pair it with the Custom Agents Launch Checklist for a ready-to-use action list as you roll out.
Additional Resources:
Need a head start on your first prompt? The Custom Agents Prompt Library has 40+ ready-to-use prompts organized by persona — Sales, CSMs, Leadership, Marketing, RevOps, Enablement/Deal Desk, Product — so you don’t have to start from a blank page.
Prefer to see it in action? Watch it built step-by-step:
- 🎥 Saved Prompts Demo (2 min) — build a manually triggered agent from scratch.
- 🎥 Agent Builder Demo (4.5 min) — build an automatically triggered agent from scratch.
- 🎥 Custom Agents: Skills with MCP Demo (12.5 min) — 12 minute video about all things agents: covers creating both manual and automated agents, plus how to build skills with MCP.