During this Level Up live, we demonstrate the value that Gong’s AI & ML can provide to your business.
As a recap, here is what was discussed in the session:
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A Gong Customer’s story of success using Topics to increase win rates
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Demo of Topics in the platform
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How Topics can help your business
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Next steps!
Below you’ll find a link to the recorded session, a list of questions that came up, and some available resources for getting started!
Click here to watch the recording in the Academy!
Frequently Asked Questions
Q: What is a Topic?
A: A Topic is simply how a person shapes their conversation, and the collection of topics they put it into a conversation is how they structure that overall meeting. And since our AI & machine learning algorithm identifies patterns and trends in common talk tracks across your organization, Topics are unique and specific to your company.
Q: Where can I see Topics?
A: Reviewing a Call, Calls page, Team > Stats page, Account, and Whisper.
Q: How they are different than Trackers?
A: Below are the differences:
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Trackers are specific terms you define that you want to track.
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Topics are subjects covered in a meeting identified by Gong’s AI & Machine Learning.
Q: How is the main topic calculated?
A:
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Out of all the times any topic is mentioned, the main topic is mentioned at least a certain percentage of the time. The percentage is determined by Gong on a per-company basis.
Example: If a call has a total of 10 minutes where specific identified topics were discussed, and "set up" was discussed for a minute, the longest time spent on any specific topic in the call, then "set up" is flagged as the main topic.
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If more than one topic is mentioned more than the required percentage, the topic with the highest percentage is considered the main topic.
Q: What should be my next steps?
A: Watch the recording and use the resources below to learn more about Topics. Then, talk with your Gong CSM to implement a cohesive strategy utilizing Topics effectively and to leverage Topic data for insights via our Whisper Analysis.
Available Resources:
