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Question

Access to a section of a call I shared with a client has expired

  • January 18, 2023
  • 4 replies
  • 358 views
A
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Hi,

Access to a section of a call I shared with a client has expired.  Can I extend it, or do I have to re-crop and send it again?

Thanks

    4 replies

    Molly Kipnis
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    • Molly Kipnis
    • Community Manager
    • 597 replies
    • January 18, 2023

    Hi @Alun Phillips, good question!

    I’m double-checking with the team and will get back to you with an answer ASAP. 

    Stay tuned! 

    Molly Kipnis
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    • Molly Kipnis
    • Community Manager
    • 597 replies
    • January 19, 2023

    Hi again @Alun Phillips - I checked with the team. Our recommendation is to re-share the section of the call with your client. Please let me know if you have any follow-up questions!

    Molly Kipnis
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    • Molly Kipnis
    • Community Manager
    • 597 replies
    • January 19, 2023

    One more follow-up thought here - you may be able to reach out to your Gong Admin and ask them to extend the expiration date. Found this article with some details: https://help.gong.io/hc/en-us/articles/4411067136653-Share-a-call

     

    I hope this helps! @Alun Phillips 

    A
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    • Alun Phillips
    • Author
    • Community Newbie
    • 1 reply
    • January 22, 2023

    Thanks Molly

    Reply


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