Question

Access to a section of a call I shared with a client has expired

  • 18 January 2023
  • 4 replies
  • 176 views
A
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Hi,

Access to a section of a call I shared with a client has expired.  Can I extend it, or do I have to re-crop and send it again?

Thanks

4 replies

Molly Kipnis
Userlevel 6
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Hi @Alun Phillips, good question!

I’m double-checking with the team and will get back to you with an answer ASAP. 

Stay tuned! 

Molly Kipnis
Userlevel 6
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Hi again @Alun Phillips - I checked with the team. Our recommendation is to re-share the section of the call with your client. Please let me know if you have any follow-up questions!

Molly Kipnis
Userlevel 6
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One more follow-up thought here - you may be able to reach out to your Gong Admin and ask them to extend the expiration date. Found this article with some details: https://help.gong.io/hc/en-us/articles/4411067136653-Share-a-call

 

I hope this helps! @Alun Phillips 

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Thanks Molly

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