Hello Gong community- I am trying to find out if it is possible to delete part of a recorded call. A colleague had a recording go longer than it should have on the client’s end. They tried snipping the call but it still shared the entire recorded call with the client. Thank you in advance for any guidance!
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Deleting part of a call
Best answer by Devon Kirschmann
Hi Dane,
Molly’s suggestion is your best bet! I’d recommend downloading the call first, then deleting within Gong. From there you can:
- Re-upload the call and only send the snippet to the customer
- Cut the call outside of Gong and re-upload only the portion you want shared
Hope that helps!
Best,
Devon
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