Hello Gong community- I am trying to find out if it is possible to delete part of a recorded call. A colleague had a recording go longer than it should have on the client’s end. They tried snipping the call but it still shared the entire recorded call with the client. Thank you in advance for any guidance!
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Deleting part of a call
Best answer by Devon Kirschmann
Hi Dane,
Molly’s suggestion is your best bet! I’d recommend downloading the call first, then deleting within Gong. From there you can:
- Re-upload the call and only send the snippet to the customer
- Cut the call outside of Gong and re-upload only the portion you want shared
Hope that helps!
Best,
Devon
+2Hey
Tagging in expert Visioneers
I just did a quick search through our help docs and I don’t believe this is possible in Gong, but a possible workaround would be to download the call, edit it outside of Gong, and then re-upload it.
I’ll make sure to confirm with you on Monday 🙂
+2Hi Dane,
Molly’s suggestion is your best bet! I’d recommend downloading the call first, then deleting within Gong. From there you can:
- Re-upload the call and only send the snippet to the customer
- Cut the call outside of Gong and re-upload only the portion you want shared
Hope that helps!
Best,
Devon
Devon
Were you recording through Teams? We have seen this issue pop up with a number of calls also.
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