Question

Gong App Recording - microphone icon not showing?

G’day from downunder, Gongers.

One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have.

She’s operating iOS 16, but on an iPhone 8. Does anybody know if you need a certain model of smartphone to enable this feature?

Userlevel 6

Hi @Todd Morgan! Welcome to the Visioneer Community. 😊

That’s odd — let me check with our team. Do you happen to have a screenshot in the meantime?

Hi @Todd Morgan! Welcome to the Visioneer Community. 😊

That’s odd — let me check with our team. Do you happen to have a screenshot in the meantime?

I do!

Userlevel 6

Thank you! Will get back to you ASAP. I appreciate your patience! @Todd Morgan

Userlevel 6

Okay @Todd Morgan, you’ve stumped us! Our Product team is going to look into this for you.

Do you mind filling out a Support ticket here, and then let me know when you do so that I can prioritize it? Thank you so much!

@Todd Morgan @Molly Kipnis I have a user with the same issue (and just opened a support ticket). How can I help my seller resolve this?

Userlevel 6

Hi @Kim Graf! I’ll message you privately about this. Keep an eye on your DMs!

Hi @Molly Kipnis,

We’re having this same problem, could you find a fix?

Cheers,

Userlevel 6

Hey @Tim Offen!

Please reach out to our Support team about this if you haven’t already: https://help.gong.io/hc/en-us/requests/new

Someone on the team should be able to sort this out for you!

WELCOME VISIONEERS