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Question

Gong App Recording - microphone icon not showing?

  • February 13, 2023
  • 8 replies
  • 158 views
Todd Morgan
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G’day from downunder, Gongers.

One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have.  

She’s operating iOS 16, but on an iPhone 8.   Does anybody know if you need a certain model of smartphone to enable this feature? 

8 replies

Molly Kipnis
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  • Molly Kipnis
  • Community Manager
  • 597 replies
  • February 14, 2023

Hi @Todd Morgan! Welcome to the Visioneer Community. 😊 

That’s odd — let me check with our team. Do you happen to have a screenshot in the meantime? 

Todd Morgan
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  • Todd Morgan
    Todd Morgan
Todd Morgan
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  • Todd Morgan
  • Author
  • Community Newbie
  • 1 reply
  • February 14, 2023
Molly Kipnis wrote:

Hi @Todd Morgan! Welcome to the Visioneer Community. 😊 

That’s odd — let me check with our team. Do you happen to have a screenshot in the meantime? 

 

I do!  

 

Molly Kipnis
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  • Molly Kipnis
  • Community Manager
  • 597 replies
  • February 15, 2023

Thank you! Will get back to you ASAP. I appreciate your patience! @Todd Morgan 

Molly Kipnis
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  • Molly Kipnis
  • Community Manager
  • 597 replies
  • February 16, 2023

Okay @Todd Morgan, you’ve stumped us! Our Product team is going to look into this for you.

Do you mind filling out a Support ticket here, and then let me know when you do so that I can prioritize it? Thank you so much! 

K
  • Kim Graf
  • Community Newbie
  • 1 reply
  • April 28, 2023

@Todd Morgan @Molly Kipnis I have a user with the same issue (and just opened a support ticket). How can I help my seller resolve this?

Molly Kipnis
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  • Molly Kipnis
  • Community Manager
  • 597 replies
  • May 2, 2023

Hi @Kim Graf! I’ll message you privately about this. Keep an eye on your DMs!

T
  • Tim Offen
  • Community Newbie
  • 1 reply
  • September 15, 2023

Hi @Molly Kipnis, 

We’re having this same problem, could you find a fix? 

Cheers,

Molly Kipnis
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  • Molly Kipnis
  • Community Manager
  • 597 replies
  • September 15, 2023

Hey @Tim Offen! 

Please reach out to our Support team about this if you haven’t already: https://help.gong.io/hc/en-us/requests/new

Someone on the team should be able to sort this out for you!

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