Question

Gong App Recording - microphone icon not showing?

  • 13 February 2023
  • 8 replies
  • 99 views

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G’day from downunder, Gongers.

One of our team here has asked about the Gong Recording feature in the iOS app - she’s missing the microphone icon that the rest of us have.  

She’s operating iOS 16, but on an iPhone 8.   Does anybody know if you need a certain model of smartphone to enable this feature? 


8 replies

Userlevel 6
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Hi @Todd Morgan! Welcome to the Visioneer Community. 😊 

That’s odd — let me check with our team. Do you happen to have a screenshot in the meantime? 

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Hi @Todd Morgan! Welcome to the Visioneer Community. 😊 

That’s odd — let me check with our team. Do you happen to have a screenshot in the meantime? 

 

I do!  

 

Userlevel 6
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Thank you! Will get back to you ASAP. I appreciate your patience! @Todd Morgan 

Userlevel 6
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Okay @Todd Morgan, you’ve stumped us! Our Product team is going to look into this for you.

Do you mind filling out a Support ticket here, and then let me know when you do so that I can prioritize it? Thank you so much! 

@Todd Morgan @Molly Kipnis I have a user with the same issue (and just opened a support ticket). How can I help my seller resolve this?

Userlevel 6
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Hi @Kim Graf! I’ll message you privately about this. Keep an eye on your DMs!

Hi @Molly Kipnis

We’re having this same problem, could you find a fix? 

Cheers,

Userlevel 6
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Hey @Tim Offen

Please reach out to our Support team about this if you haven’t already: https://help.gong.io/hc/en-us/requests/new

Someone on the team should be able to sort this out for you!

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