Hi @Todd Morgan! Welcome to the Visioneer Community.  

That’s odd — let me check with our team. Do you happen to have a screenshot in the meantime? 

I do!  

Thank you! Will get back to you ASAP. I appreciate your patience! @Todd Morgan 

Okay @Todd Morgan, you’ve stumped us! Our Product team is going to look into this for you.

Do you mind filling out a Support ticket here, and then let me know when you do so that I can prioritize it? Thank you so much! 

@Todd Morgan @Molly Kipnis I have a user with the same issue (and just opened a support ticket). How can I help my seller resolve this?

Hi @Kim Graf! I’ll message you privately about this. Keep an eye on your DMs!

Hi @Molly Kipnis, 

We’re having this same problem, could you find a fix? 

Cheers,

Hey @Tim Offen! 

Please reach out to our Support team about this if you haven’t already: https://help.gong.io/hc/en-us/requests/new

Someone on the team should be able to sort this out for you!