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How can I restore the trimmed portion of a recording?

  • 5 August 2023
  • 2 replies
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Hi

I accidentally trimmed the wrong portion of a recording. Can anyone advise me on how to restore it?

Thanks!

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Best answer by Molly Kipnis 7 August 2023, 17:46

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Hi @Tim Harris

You can use the archive to restore a trimmed part of a call. 

Here’s an article that walks you through the process: https://help.gong.io/hc/en-us/articles/360028271412-Use-the-archive 

Just an FYI, if you aren’t the tech admin for your Gong instance, you’ll need their help to do this. 

I hope this helps! Please let me know if you have any follow up questions 🙂

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Thanks Molly!

 

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