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I use person accounts in Salesforce.  I’ve found a few instances where the same person has multiple email addresses.  When it goes to match the conversation to the account, it does a good job of matching the conversation to the account based on email address.  But the conversations where they had used the alternate email on the calendar are not captured.  Has anyone found an elegant way to accommodate multiple email addresses to keep all a person’s conversation together?

Hey ​@DLNATL! I did some light searching and found this article in the Salesforce Community which suggests a few solutions for adding multiple emails to an account. 

Please let me know if this is what you were looking for!


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