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Question

How to disable AI analysis of calls

  • April 9, 2025
  • 3 replies
  • 65 views

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AI is great and all, but I need to be able to record calls without an AI agent trying to interpret the call. Is there any way to disable ALL AI access to my call recordings?

3 replies

Molly Kipnis
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  • Community Manager
  • April 9, 2025

Hi ​@keith — are you looking to disable AI access to just your recordings, or to your entire company’s recordings? 


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  • Author
  • Community Newbie
  • April 9, 2025

Probably the entire company. We were told that we can’t use any product that uses AI that hasn’t been approved.


Molly Kipnis
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  • Community Manager
  • April 9, 2025

@keith gotcha — I recommend reaching out to your CSM or our Support team, as this may require involvement from our security team.

You can submit a support ticket here: https://contact.gong.io/hc/en-us/requests/new