I need to turn off the pre-call email that sends to a customer 10 mins before a call. I found this page: https://help.gong.io/docs/enable-pre-call-emails Can I do this as a non-admin and per customer? I can’t find “company settings” does company mean per customer settings?Thanks!

Question

How to turn off pre-call emails per customer?

I need to turn off the pre-call email that sends to a customer 10 mins before a call. I found this page: https://help.gong.io/docs/enable-pre-call-emails

Thanks!

+2

Hi @Julie Strubinger!

Good question — you do need your Gong admin to turn off the pre-call emails. Company settings will be accessible by your admin.

Pre-call emails can be turned off on an account-level basis, but not on an individual contact-level basis.

Let me know if you have any more follow up questions!

Thanks! Can you share a screenshot of where to turn off pre-call emails on an account level basis?