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Question

How to turn off pre-call emails per customer?

J
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I need to turn off the pre-call email that sends to a customer 10 mins before a call. I found this page: https://help.gong.io/docs/enable-pre-call-emails

 

  • Can I do this as a non-admin and per customer? 
  • I can’t find “company settings” does company mean per customer settings?

Thanks!

2 replies

Molly Kipnis
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  • Molly Kipnis
  • Community Manager
  • 597 replies
  • February 6, 2025

Hi ​@Julie Strubinger!

Good question — you do need your Gong admin to turn off the pre-call emails. Company settings will be accessible by your admin. 

Pre-call emails can be turned off on an account-level basis, but not on an individual contact-level basis. 

Let me know if you have any more follow up questions!

J
1 person likes this
  • J
    Julie Strubinger
J
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Thanks! Can you share a screenshot of where to turn off pre-call emails on an account level basis? 

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