Question

My Gong AI Summary isn't available on a call

  • 11 April 2024
  • 3 replies
  • 21 views
TLee McNabb
Badge

I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.

3 replies

Molly Kipnis
Userlevel 6
Badge +1

Hi @TLee McNabb! If the call was internal, a call spotlight won’t be generated. If you need one, you can request it from our Support team here: https://help.gong.io/hc/en-us/requests/new

I hope this helps!

TLee McNabb
Badge

Thanks Molly. Is this a settings issue on our side or is that the default for internal calls, to not create a call spotlight? We're addicted and want them for all calls. 🙃

Molly Kipnis
Userlevel 6
Badge +1

@TLee McNabb It’s a default for internal calls, but our Support team can calculate a Spotlight manually  for you if you want to reach out to them! You can do that here: https://help.gong.io/hc/en-us/requests/new 

Reply


Terms & ConditionsCookie settings