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My Gong AI Summary isn't available on a call

  • April 11, 2024
  • 6 replies
  • 128 views
TLee McNabb
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I’m getting a notification that my Gong AI Summary isn’t available for a call. Anyone know what we did wrong here? It’s the first time I’ve seen this happen.

Best answer by Molly Kipnis

@TLee McNabb It’s a default for internal calls, but our Support team can calculate a Spotlight manually  for you if you want to reach out to them! You can do that here: https://help.gong.io/hc/en-us/requests/new 

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    6 replies

    Molly Kipnis
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    • Molly Kipnis
    • Community Manager
    • 597 replies
    • April 15, 2024

    Hi @TLee McNabb! If the call was internal, a call spotlight won’t be generated. If you need one, you can request it from our Support team here: https://help.gong.io/hc/en-us/requests/new

    I hope this helps!

    TLee McNabb
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    • TLee McNabb
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    • Enthusiast
    • 9 replies
    • April 15, 2024

    Thanks Molly. Is this a settings issue on our side or is that the default for internal calls, to not create a call spotlight? We're addicted and want them for all calls. 🙃

    Molly Kipnis
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    • Molly Kipnis
    • Community Manager
    • 597 replies
    • Answer
    • April 16, 2024

    @TLee McNabb It’s a default for internal calls, but our Support team can calculate a Spotlight manually  for you if you want to reach out to them! You can do that here: https://help.gong.io/hc/en-us/requests/new 

    TLee McNabb
    1 person likes this
    • TLee McNabb
      TLee McNabb
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    • Lyli Garcia
    • Community Newbie
    • 1 reply
    • May 20, 2024

    @Molly Kipnis Is this something we can enable ourselves or will I have to request this for all internal calls? 

    Molly Kipnis
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    • Molly Kipnis
    • Community Manager
    • 597 replies
    • May 23, 2024

    @Lyli Garcia Finding out for you, stay tuned! 

    Molly Kipnis
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    • Molly Kipnis
    • Community Manager
    • 597 replies
    • May 23, 2024

    Good news folks, as if this morning, Call Summary and Ask Anything are now available for all internal calls! (In English, GA for calls in additional languages (all hyper optimized languages except Hebrew) planned for June.) @Lyli Garcia @TLee McNabb 

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