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Question

Need to download recordings more than 100

  • 4 July 2024
  • 3 replies
  • 54 views

Hi Team,

I have been asked to  download the actual Transcripts records as well as the audio and video Recordings created between a date range.

The documentation https://gong.app.gong.io/settings/api/documentation#post-/v2/calls/transcript gives us info on how to retrieve transcripts and recordings, but to download each recording we will have to click the url one by one ,we have 500+ recordings and its really difficult to download the recordings this way, can you please tell if there is a automated way to download all call recordings within a date range.

3 replies

Molly Kipnis
Userlevel 6
Badge +1

Hi @Deeksha Gupta, I’m looking into this for you! Thanks for your patience 🙂

Molly Kipnis
Userlevel 6
Badge +1

Hi @Deeksha Gupta — if you want to automate this process, you’ll need to write a script since we don’t recommend doing this manually.

If you need assistance writing the script, I recommend getting in touch with our Professional Services team or connecting with a Gong consulting partner (which you can do here). 

Tagging in @Andrew O'Driscoll in case he has any thoughts 🙂

Andrew O'Driscoll
Userlevel 5
Badge +3

You are right @Molly Kipnis, @Deeksha Gupta you will need to have a script iterate though the API results and extract the transcript, and media files. 

If you use Snowflake you could simplify the extraction party by having Gong populate the data into Snowflake, and then you just need to focus on the code to parse and extract the data. 

You could also use a partner to do this. Not here to promote myself, but I do work for a partner that does API work.

Also curious, if you are comfortable sharing, what are you doing with the extracted data?

 

 

Founder, Growment.

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