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Question

Reporting on Calls Externally Shared

  • February 20, 2026
  • 1 reply
  • 8 views
L

I am looking for a way to report from a macro perspective on calls that were shared/listened to externally. I have a theory that calls with post-demo engagement have higher win rates and quicker deal velocity. I’d like to see if I can prove it with data. 

For example, we perform 1000’s of demos with our PreSales Solution Consultants and I am using the conversation filter to narrow down to our PreSales teams. There is no filter or data point available for call recordings generated to view. I’d like to add a data point to see if calls were shared and watched. 

 

I am not an admin so not sure if that is a capability there. Wondering if this is possible at all? Thank you for any help! 

 

To be clear, I am referencing the “share with customers” part of this and I feel like i used to have reporting capabilities on this, but cannot find it anymore. Hence the question :) 

https://help.gong.io/docs/share-a-call 

      1 reply

      Nisha Baxi
      • Nisha Baxi
      • Community Manager
      • February 21, 2026

      Hi ​@Luke Shoemaker!!

      Since you are not an admin, your access to these sharing and viewing analytics might be limited. Admins may have more capabilities to configure or extract this data, but from a standard user perspective, there is no built-in macro-level reporting feature for shared/listened calls visible in the conversation filters or reports.

      Here is a practical alternative:

      Partner with RevOps / admin to use Gong data exports

      If your org is using Gong Data Cloud / BI exports, the underlying usage tables already track call shares, including external shares:

      • GONG_USAGE.SHARED_CALLS – number of calls shared (internally/externally).
      • USER_CONVERSATION_GONG_ACTIVITIES with gong_activity_type = 'shared_externally' – specifically counts externally shared calls.

      Many internal solution designs and outcome scorecards already lean on these fields to quantify “# of call shares (internally/externally)” as a usage metric.

      What to ask your admin / data team for:

      1. Scope

        • Calls: only PreSales demo calls (e.g., filter by team, meeting type, or SC role).
        • Timeframe: e.g., last 6–12 months.
        • Deals: only opportunities tied to those calls, with close date, outcome (won/lost), and sales cycle length.

      2. Data points per deal
        For each opportunity:

        • Whether at least one related call was shared externally after the first demo (boolean from shared_externally).
        • Optional: whether that external share was viewed at least once (derived from share/view activity).
        • Win / loss and days from opportunity creation → close from CRM.

      3. Analysis
        Have them produce a simple table or BI view to compare:

        • Win rate for deals with vs. without post‑demo external shares.
        • Average sales cycle length for each group.
        • Optional: slice by segment, deal size, or team.

      This is a 1–2 page spec your RevOps + admin + data owner can implement without UI changes.

      Head of Community, Gong
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