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Question

Setting Listening Goals

  • September 8, 2022
  • 5 replies
  • 175 views

Sabirr
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  • Community Newbie
  • 3 replies

Hello Gong Community,

 

Is there a way for me to set a listening goal for my team in Gong.  I am hoping to set:

  • A team goal that automates based on team members listening to peer Gong calls
  • Individual goals.  Iโ€™d like to set a monthly/weekly listening goal for my team that automates when then listen to a call.  There is currently a โ€˜calls listened toโ€™ chart in โ€œTEAMโ€™/โ€™GONG USAGEโ€™.  Iโ€™d like to see that chart show team members that have achieved their goals for the month.

Thanks,

5 replies

Molly Kipnis
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  • Community Manager
  • 597 replies
  • September 12, 2022

Hey @Sabirr, thanks for the great question!

Iโ€™ll pass this along to our team tomorrow morning and will have a solution for you ASAP.

I appreciate your patience!  


Sabirr
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  • Author
  • Community Newbie
  • 3 replies
  • September 12, 2022

Thanks @Molly Kipnis

 

Currently, weโ€™re setting goals and quantify them manually using a third party method.  Iโ€™d be curious is this would all be possibly directly in Gong.

 

I appreciate you looking into this!!!

 

Best,

 


Molly Kipnis
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  • Community Manager
  • 597 replies
  • September 22, 2022

Hi @Sabirr, Iโ€™ve consulted with a couple folks on our team, and as of now, this function is not supported by Gong. 

Tagging in @Shefa Weinstein from Gong in case she has any additional context here. 

In the meantime, I encourage you to please submit this as a product feature request โ€” you can do that here!

Thanks so much for your patience Sabirr, and welcome again to the Gong Community! We are happy to have you ๐Ÿ™‚


Shefa Weinstein

@Sabirr - this is a great feature request. Once it is in the system we will then keep it on file. I am hoping to get to this in Q4 and start digging into the problem and working the solution. I hope I can reach out then and hear more from you.  


Sabirr
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  • Author
  • Community Newbie
  • 3 replies
  • September 22, 2022

@Molly Kipnis @Shefa Weinstein   Thank you both.  I will fill this out in the feature request link ๐Ÿ˜Š.

 

Thanks for the follow up.


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