Hi @Ayumi Masubuchi, thank you for your question (and welcome to the Gong Community!)

I’m going to ping our internal team with some help on this and will get back to you ASAP. I appreciate your patience! 

Hi Ayumi, Can you provide more information on where you are emedding the call?  You can view and copy the transcript of a call here https://help.gong.io/hc/en-us/articles/360049472412-See-a-call-transcript and when you use our API, you can export call data including transcripts here: https://help.gong.io/hc/en-us/articles/360042449431-What-the-Gong-API-provides. Does that help?

Heather

Hello Heather, 

I am trying to embed the call on our company’s learning center page. Unfortunately, you won’t be able to view it this time, but here is a screenshot. 

Thank you for the extra context!  I’ve reached out to our product team to see if this is working as intended or if there is a plan to add that feature on the roadmap.

Hi Ayumi,  I wanted to let you know that I spoke with our product team and currently the transcript is not available in our embedded player. However, I did let them know your desire to have this feature so if it does come available in the future, we will keep you posted!

Heather