If you’re in a Customer Success role, then you know that having control over your book of business helps you be a strategic partner to your customers and feel more confident during growth and renewal conversations.

On today’s episode of Gong on Gong, Customer Success Manager @Kendall Ritter shares how she uses Gong to seed growth opportunities within her team's upcoming renewals to ensure they're equipped with a game plan that drives momentum in customer conversations.

Watch the video here!

“Having control over your book of business helps you be a better partner, present up, hit your numbers quarter over quarter, and feel confident saying, “I’m not afraid of risk or growth opportunities because I know and can see all of the inputs and outputs that I should be driving based on the indicators that Gong is telling me.”